Effective Date: 24th October 2023
Last Updated: 9th January 2025

Dhuke Collectibles (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, engage with our services, or interact with us.

1. Information We Collect

We collect the following types of information to provide you with a seamless experience:

1.1. Personal Information
When you contact us, place an order, or create an account, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed securely via third-party payment processors)

1.2. Non-Personal Information
We may also collect non-identifiable information, such as:

  • Browser type and version
  • IP address
  • Device information
  • Cookies and usage data

1.3. Measurement Data
For bespoke tailoring services, we may collect specific measurement details and preferences. This data is only used to provide customized services and is handled with strict confidentiality.

2. How We Use Your Information

We use your information for the following purposes:

  • To process orders and deliver products or services.
  • To provide customer support and respond to inquiries.
  • To personalize your shopping experience and offer tailored recommendations.
  • To improve our website and services through analytics.
  • To send promotional messages (with your consent).
  • To comply with legal obligations.

3. Sharing Your Information

We only share your information under the following circumstances:

  • Third-Party Service Providers: We work with trusted third parties for payment processing, shipping, marketing, and analytics. These parties are obligated to keep your data secure.
  • Legal Compliance: We may share your information to comply with legal obligations, enforce our terms, or protect our rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To analyze website usage and improve performance.
  • Marketing Cookies: To deliver personalized ads.

You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Measurement data is stored securely and deleted upon request.

6. Your Rights

As a customer, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request deletion of your data (subject to legal obligations).
  • Opt-Out: Unsubscribe from promotional emails.
  • Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, contact us at info@dhukecollectibles.com.

7. Security Measures

We take reasonable measures to protect your information, including encryption, secure payment gateways, and regular system monitoring. However, no system is 100% secure, and we cannot guarantee absolute data security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or website notification.

10. Contact Us

For questions, concerns, or to exercise your rights, please contact us:

Dhuke Collectibles
Email: info@dhukecollectibles.com
Phone/WhatsApp: +316864553752
Website: www.dhukecollectibles.com

This Privacy Policy ensures compliance with applicable data protection laws while safeguarding the interests of Dhuke Collectibles and its valued customers.